DEPOSIT, PAYMENT AND CANCELLATION POLICY
PAYMENT POLICY
Individuals : 40% of the charter rate is due within 14 days of the reservation. Final payment is due ninety (90) days prior to
departure date.
Groups (half yacht or more): A non-refundable, non-transferable deposit of $1,500 accompanied by a signed contract is required
within 14 days of the reservation. Nine (9) months prior to departure date, an additional non-refundable, non-transferable
deposit of $3,500 deposit is due. Six (6) months prior to departure, 40% of the charter funds are due. Final payment is due ninety
(90) days prior to departure date.
CANCELLATION POLICY
Individuals: If a cancellation is made:
1. 121 days or more prior to departure, 20% of the charter rate is forfeited.
2. 120 – 91 days prior to departure, 40% of the charter rate is forfeited.
3. 90 days or less prior to departure, 100% of the charter rate is forfeited and no refund is available.
Groups (half yacht or more): If an entire charter is cancelled:
1. More than nine (9) months prior to departure, the $1,500 deposit is forfeited.
2. Nine (9) months to 181 days prior to departure, the $5,000 deposit is forfeited.
3. 180 – 91 days prior to departure, 40% of the group charter rate is forfeited.
4. 90 days or less prior to departure, 100% of the charter rate is forfeited and no refund is available.
Groups (half yacht or more): If the number of passengers is reduced from original group reservation:
1. More than nine (9) months prior to departure, the reservation may be reduced down to one paying passenger which will
result in loss of complimentary space(s).
2. Nine (9) months to 181 days prior to departure, 20% of the charter rate per passenger cancelled is forfeited, and there is a
reduction/loss of free space(s).
3. 180 – 91 days prior to departure, 40% of the charter rate per passenger cancelled is forfeited and there is a reduction/loss
of free space(s).
4. 90 days or less prior to departure, 100% of the charter rate per person is forfeited and there is a reduction/loss of free
space(s).
1. ADD ON payments to be paid within 7 days upon reservation (ie; park fee, hotel booking and domestic flight booking). All
fees (Port Charges, Chamber Support, Park Fees, Local Taxes, Fuel Surcharges etc.) itemized separately are subject to
change or may be added in any destination up until the date of travel.
2. Guaranteed single accommodations will be charged a 65% supplement rate and are subject to DOUBLE the deposit
amount.
3. All guests must complete the Cruise Application and Waiver Agreement. Passengers who fail to submit these documents
will have their reservation cancelled and be denied boarding.
4. Your charter price is locked in upon receipt of the Deposit and Cruise Application and will not change unless the
reservation is changed.
5. No refunds will be issued for unused or partially used packages.
6. We strongly recommend that each guest purchases comprehensive accident, medical, baggage and trip
cancellation/interruption insurance when space is reserved. Please be advised that if a guest chooses NOT to purchase
Trip Insurance, we will NOT BE RESPONSIBLE FOR ANY FINANCIAL DISAPPOINTMENT CAUSED BY REASONS
BEYOND OUR CONTROL. In the event that the it is necessary for Ombak Biru to cancel or interrupt a charter due to
weather or any “Act of God” which is beyond our control, there will be no refund or credit issued. We also recommend
diving accident insurance. Please inquire with our reservation office for assistance.